Shipping Policy

Last Updated: August 25, 2026

Thank you for shopping with us! Because each of our products is customized and/or personalized specifically for you, every order is made with care and attention to detail. Please review our shipping policy below before placing your order.

Order Processing & Turnaround Time

All orders require up to 3 weeks for processing and production.

Your order will be created specifically for you based on the customization and/or personalization details provided at checkout. Our 3-week turnaround time begins once your order has been received and all required information, personalization details, and payment have been confirmed.

Please keep in mind that the 3-week turnaround time is processing/production time only and does not include shipping time.

While many orders may be completed sooner, please allow the full three weeks before contacting us regarding the status of your order.

Important: Need Your Order by a Specific Date?

If you are ordering for a birthday, holiday, wedding, event, school function, or other special occasion, please plan accordingly and allow enough time for both production and shipping.

We cannot guarantee that an order will arrive by a specific date unless we have confirmed that timeframe with you in writing before your order is placed.

Shipping Time

Once your order has been completed, it will be packaged and shipped using the shipping method selected at checkout.

Please remember: Shipping time begins AFTER your order has completed the production process.

Shipping times are estimates provided by the carrier and are not guaranteed. Delays caused by the carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control may occur.

Choosing expedited shipping at checkout does not shorten the 3-week production time. Expedited shipping only applies to the time your package is in transit after your order has been completed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information when available.

Please allow the carrier time to scan and update the tracking information after your package has been shipped.

Shipping Address

Please carefully review your shipping address before completing your order. We are not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to make corrections before your order ships; however, we cannot guarantee that changes can be made once an order has entered production.

Delayed or Lost Packages

Once an order has been shipped and transferred to the carrier, we are no longer responsible for delays caused by the shipping carrier.

If your package appears to be delayed, please first review the tracking information and contact the carrier directly. We are happy to assist when possible.

If your package is marked as delivered but you cannot locate it, please contact the shipping carrier and check with household members and neighbors before contacting us.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery and include clear photographs of the item and packaging so we can evaluate the issue and determine the appropriate resolution.

Customized & Personalized Orders

Because our products are made specifically for each customer, all customized and personalized orders are considered final sale and are not eligible for returns, refunds, or exchanges due to a change of mind, incorrect size selection, or customer-provided personalization errors.

Please carefully review all customization and personalization details before submitting your order.

If we make an error in the customization or personalization of your order, please contact us so we can review the issue and make it right.

Questions About Your Order

If you have any questions about your order or shipping, please contact us and we will be happy to help.

Thank you for supporting our small business and for allowing us the time needed to create something made especially for you!